Registration

How do I register at JUYITANG777?

To register an account simply click on the Join Now button at the top of any page and complete the Quick Registration form. Then follow the instructions on the New Account Activation email to verify your account. Once registered and logged in you can fund your account by simply clicking on the Bank button at the top of any page.

How old do I need to be in order to register?

You must be at least 18 years of age to register at JUYITANG777, provided that this is the minimum age requirement for online gaming within your jurisdiction. We may request supporting documentation to verify your age.

Can anyone register?

No. If you are located in the United States (US), it is illegal for you to register or play on this site. You must not register or try to register if you are located in a jurisdiction in which such registration and/or playing of the Games is unlawful or contrary to any applicable regulation. It is your responsibility to ensure that this is not the case.

Banking

What methods of payment do you accept?

We currently accept Debit and Credit cards: Visa and MasterCard, and a variety of electronic payment types including Skrill, Neteller, Trustpay and more. The full list of Payment methods can be found within the Banking section. Please note that all transaction will appear on your statement as being paid to/from BGG Limited.

How do I deposit?

To make a deposit or a withdrawal at JUYITANG777 simply click on Bank at the top of any page and follow the instructions.

What is the maximum / minimum deposit?

The minimum deposit amount is €10 or currency equivalent. The maximum deposit is €1500 or currency equivalent in one transaction depending on payment method, for a full list of payment methods and limits please go to banking. If you would like to deposit more than this you will need to contact the Customer Support Team. The maximum deposit level will also depend on the limits set by each customer within the My Profile page.

How do I verify my account?

In order for you to withdraw funds from your account you will need to have it verified. For security reasons as well as to comply with gaming regulations and laws, we do advise our customers to upload copies of their documents directly through the secure link from the Documents tab within My Profile page. We will require you to send us any or all of the following documentation: a copy of your Passport or Driving License; a copy of a recent Utility Bill; a copy of a recent Bank Statement; a copy of your credit/debit card both front or back; please note recent documentation refers to documentation dated within the previous 3 months of submission. Further information may be required if necessary. If we do require any of the aforementioned information we will inform you by e-mail.

Why do I need to verify my account?

We have to verify all users to protect our customers against possible fraudulent activities. We also implement routine security checks on player accounts in order to ensure that all procedures have been implemented. Customers who do not wish to comply with our verification procedures will not be able to play on the site.

How long does it take to verify my documents?

If you have submitted your documents using the upload facility in the My Profile page of the website, we will aim to review your documentation within 48 hours. Once the review is complete we will notify you by email. We would recommend for your own security and for speed of processing that all documentation should be uploaded through the My Profile section available after you have logged into your account. We strongly discourage customers sending any sensitive personal information via email as we cannot guarantee the confidentiality of this information.

What is the minimum withdrawal amount?

You can withdraw a minimum of €50 or equivalent currency, per transaction. The maximum withdrawal is €1500 per day or currency equivalent depending on payment method, for a full list of payment methods, single transaction and monthly limits please go to banking. If you would like to withdraw more than this you will need to contact the Customer Support Team.

Are there any charges on making withdrawals?

No.

How long will my withdrawal take?

Once your account is verified, funds will be processed to your registered method of payment within 2-3 working days. By registered payment method we mean the payment method used for your previous deposit.

Can I change the Currency of my Account?

You select your currency choice for your account at registration and unfortunately this selection cannot be changed. Please contact the Customer Support Team if you have any issues.

My Account

I have forgotten my password how do I retrieve it?

Click on the Forgot login details? At the top of any page to retrieve your password information. If you have forgotten your user ID you can use the email address that you registered your account with. If you have forgotten both you user ID and the email address you used during registration please contact the Customer Support Team.

Can I change my password?

Yes you can change your current password through the My Profile section under the Password tab.

My personal details have changed what should I do?

You are unable to change any personal information within your profile once it has been initially saved. If you have a change of name, address, phone or any other changes in your details please contact the Customer Support Team.

How do I set my own maximum deposit / stake limits?

Within the My profile section of the site you have a Limits tab which allows you to place your own desired levels of play including your maximum Loss amount, maximum Wagering amounts, maximum session times, exclusion from all real-money games and maximum deposit amount. Please note that you can only change limits on the website, not on your mobile or tablet device, or you can contact the Customer Support Team.

Games

What games can I play?

We have a wide variety of games from card and table casino games to slots and keno. We also have a variety of social live dealer games where you can play and chat with others players. For a full list of games available go to the All Games page.

What is the minimum and maximum stakes?

We offer a wide variety of minimum and maximum stakes in order to suit your gaming requirements, and these stakes vary, depending on the game you are playing - please see each individual game for stake details, payout levels and rules of play.

How do I know the games are fair?

Under our Curacao Online Gambling License our site only offers games that give genuinely random outcomes through the use of a certified and audited Random Number Generator (RNG). The randomness of the games is thoroughly tested by our third party software testing experts before they are released for play. Live Casino's dealers and pit bosses have all be trained to meet the highest casino standards with all tables monitored and recorded 24/7 to ensure the fairest game play possible.

Promotions & Bonuses

How do I get a Casino bonus?

JUYITANG777 customers are informed about promotional offers and bonuses by email, the Promotions page and via the Casino homepage. To take advantage of these offers, make sure you currently allow communication from JUYITANG777 through My Profile page, and follow the instructions of the promotion you want to take part in.

Do all bonuses have turnover requirements?

In every promotion we will make the requirements very clear. Most bonuses will carry such requirements, though some promotions may not have turnover requirements, such as cash back offers, free spins and cash prizes. Please refer to the specific terms and conditions for every promotional offer you receive.

What Games can I play my bonus funds on?

Again in every promotion we will make the requirements very clear, some bonuses will be for most games whilst others may be for only one game. Please refer to the terms and conditions for each specific bonus to find the games which are eligible.

How can I tell which funds are bonus funds?

You can easily check your balances by hovering over your Total Balance at the top of every page or within each game. This will then show a breakdown of your cash balance, your Promo Balance and your reward points.

How do the Reward Points work?

As soon as you start to play for real money you will automatically start collecting ‘Reward Points’. The more reward points you earn the higher your loyalty level will rise. Points can be converted into cash and the higher your loyalty level the more rewards you will receive. For full details on earning and converting reward points, and loyalty levels go to VIP/Rewards.

Technical

Why do I need Flash for online gaming and what do I need in order to play?

Flash player allows you to play entire suite of games available on JUYITANG777 without the need to download any software. All of our games are launched and played on our website so you can play on JUYITANG777 any time and on any PC you just need to remember your log in details. In order to play on our flash games you will need the latest version of Macromedia Flash Player installed on your computer.

What happens if I lose a connection during game?

If you lose connection to our game server during a game it will refresh your account balance as per the outcome of the bet. It means you will not miss out on any winnings.

What are cookies?

A 'cookie' is a small text file containing small amounts of information which is downloaded to your device when you visit a website or use applications. The cookie enables the server to collect information from the browser. We may use cookies as a means of collecting information from a web server for following a customer's use of the Website.

Why do I need to have my cookies enabled?

In order for you to receive the best possible experience at JUYITANG777, we recommend that cookies are enabled for our website. If you register with us or if you continue to use the Website you agree to our use of cookies. Some of the cookies we use are essential for the Website to operate.

I am having problems accessing the site from behind a firewall.

If you are experiencing firewall problems please contact our Customer Support Team for assistance.

Security

Is my account secure with JUYITANG777?

Security is our first priority. All transactions on your account will require your registered email id and password and we use the very latest secure server (SSL) tools to prevent any kind of information being supplied to a third party.

Is my personal data secure with JUYITANG777?

All your personal details, game play details, purchase details and all other activities are entirely safe and secure with us. Please refer to our Privacy Policy for further information.

Question Not Answered?

What if my question is not answered in FAQ's?

If you cannot find the information you need or need further assistance please contact our Customer Support Team via our Contact Us page, or use the leave a message tab at the side of your screen or live chat when available and we will be happy to assist.